Frequently asked questions and support contact
Answers to the most common issues.
Yes. You can complete a full inspection offline; data syncs automatically as soon as connectivity returns.
Check your connection, open the sync screen in the app settings and trigger a manual sync. Photos remain stored locally until they are uploaded.
Yes, after a sync. Records are shared across all agencies of your company.
At return, you can tick “customer absent” and provide a reason. The agent's signature is then enough to close the record.
Photos of closed records are automatically deleted from the device after synchronization. Run a sync to free up space.
Contact your administrator or write to support@globalpoov.com for a reset.